Refund Policy




If you have received a wrong or damaged product, please raise a return / replacement request within 48 hours of the delivery by sending us an email at with the following details:

  • Order Number
  • Details of your request or complaint
  • Images or videos to support the request or complaint

Once all the details are received, we will examine it and notify you within a reasonable time. In case a replacement is approved for your complaint, you will be informed of the same, and a reverse pick-up of the product will be arranged & new product will be delivered within 10 working days from the date of pick-up along with new consignment tracking details.

Please note that for successful return / replacement, both the mono carton, which refers to the Reflekt box/packaging the individual product comes in, & outer packaging, which refers to the larger carton the entire order is shipped in will be required.

Please note orders for Gift boxes are not applicable for return / replacement here.




If you wish to cancel your order, you can do so by sending us an email on within 24 hours of placing the order. Alternatively, you can also call us at +91-98999-45959 (Timings: 10:00 am – 05:00 pm IST Monday to Friday), within 24 hours of placing the order. Once orders have been dispatched, it cannot be cancelled.


**Reflekt reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.



How will I receive the refund for my cancelled order?


In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days.


How long does it take to receive a refund for a cancelled order?


We will process your refund within 7 business days in case of cancellation of an order.